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Shipping policy

Charmwing.com’dan yaptığınız alışverişlerin kargo süreci ve ücretleri aşağıdaki gibidir:

Ücretsiz Kargo

Sipariş Tutarı: 1500 TL ve üzeri tüm siparişleriniz Yurtiçi Kargo ile ücretsiz olarak gönderilir.
Teslimat Süresi: Siparişleriniz, ödeme onayının ardından genellikle 1-3 iş günü içinde kargoya teslim edilir.

Ücretli Kargo

Sipariş Tutarı: 1500 TL altındaki siparişler için 125 TL kargo ücreti uygulanır.
Kargo Firması: Yurtiçi Kargo

Önemli Bilgiler

Teslimat Adresi: Siparişinizi verirken lütfen teslimat adresinizi dikkatlice kontrol ediniz. Yanlış veya eksik verilen adreslerden kaynaklanan sorunlardan Charmwing.com sorumlu tutulamaz.
Sipariş Takibi: Siparişiniz kargoya verildiğinde size bir takip numarası verilecektir. Bu sayede kargonuzun durumunu Yurtiçi Kargo web sitesi üzerinden takip edebilirsiniz.
Teslimat Süresi: Teslimat süresi, sipariş yoğunluğuna ve teslimat adresine göre değişiklik gösterebilir.
Hasarlı Kargo: Kargoyu teslim alırken mutlaka kontrol ediniz. Eğer kargo hasarlı ise kargo görevlisine tutanak tutturarak paketi teslim almayınız ve durumu en kısa sürede Charmwing.com müşteri hizmetlerine bildiriniz.

Ücretsiz İade Kargosu

İade Süresi: Satın aldığınız ürünü iade etmek için fatura tarihinden itibaren 14 gün içinde iade talebi oluşturmanız gerekmektedir.
İade Şartları: İade işlemi için ürünün orijinal ambalajında, kullanılmamış ve hasar görmemiş olması gerekmektedir. Detaylı bilgi için İade Koşulları sayfasını ziyaret edebilirsiniz.
İade Kargo Ücreti: İade talebinizi 14 gün içinde oluşturup iade gönderi yöntemine uygun olarak göndermeniz halinde iade kargo ücreti Charmwing.com tarafından karşılanır.

Charmwing.com olarak amacımız, size en iyi alışveriş deneyimini sunmaktır. Herhangi bir sorunuz veya sorununuz için müşteri hizmetlerimizle iletişime geçebilirsiniz.

Müşteri Hizmetleri:
+90 537 310 60 29

Destek Mail:
destek@charmwing.com

Genel Merkez
Oruçreis Mah. Tekstilkent Cad.
Tekstilkent G2 Blok No: 10 Ad İç Kapı No: 1088 Esenler/İstanbul

www.charmwing.com

Shipping Policy

We Bring Elegance to Your Door with Free Shipping!

Free shipping on all Charmwing purchases of 750 TL and above! The leather pieces of your dreams are now at your door with just one click. Shop now, leave the shipping to us!

Why charmwing?

Original designs produced from the highest quality leather.
Long-lasting and durable products.
A wide range of products to suit every style.
Safe and fast shopping experience.

Free Shipping Campaign

Free shipping on all purchases of 750 TL and above!
Free shipping to anywhere in Türkiye
Fast and reliable shipping

Data Privacy and Security

As Charmwing, we attach great importance to the privacy of your personal data. Within the framework of the Personal Data Protection Law No. 6698 (“KVKK”) and relevant legislation, we have prepared this Privacy Policy in order to secure your personal data and inform you about this matter.

COLLECTION, PROCESSING AND PURPOSES OF YOUR PERSONAL DATA

When you visit our website or use our services and request products or services from us, we collect some of your personal data. Among these data are;

Your name, surname,
Your email address,
Your phone number,
Your address,
Your payment information,
Information about your use of our site (cookies etc.)
Your collected personal data is processed for the following purposes:

To receive and process your orders,
To provide information about our products and services,
To carry out marketing activities,
To improve your customer experience,
To fulfill our legal obligations.
TRANSFER OF YOUR PERSONAL DATA

Your personal data collected is securely and within the legal framework, limited to the purposes stated above;

To cargo companies,
Payment systems,
To legal advisors,
To authorized public institutions
transferable.

PROTECTION OF YOUR PERSONAL DATA

As Charmwing, we take all necessary technical and administrative measures to ensure the security of your personal data. Your data is protected against risks such as unauthorized access, unlawful processing, loss, intervention, destruction or accidental destruction.

DATA CONTROLLER AND REPRESENTATIVE

As the data controller, Charmwing assumes full responsibility for the processing of your personal data. You can reach the data controller representative at destek@charmwing.com.

YOUR RIGHTS

Within the scope of KVKK, you have the following rights over your personal data:

To learn whether your personal data is being processed,
Requesting information if it has been processed,
To learn the purpose of processing and the third parties to whom the data is transferred,
Request correction of any missing or inaccurate data,
Requesting deletion or destruction of data,
To object to a decision being taken against you by analyzing the processed data exclusively through automated systems,
If the data has been processed unfairly, to request that the data be corrected or deleted and that the third parties to whom the data has been transferred be notified, provided that the data is protected in accordance with the relevant legislation.
Requesting compensation for material or moral damage.
To exercise these rights, you can contact destek@charmwing.com.

COOKIES

When you visit our site, cookies are used to provide a better user experience. Cookies are small text files that are stored in your browser. If you wish to reject cookies, you can change the settings on your browser. However, please note that some features of our site may not work properly in this case.

UPDATES

This Privacy Policy may be updated from time to time. Updates will be posted on our site and we will endeavor to keep you informed.

COMMUNICATION

For any questions or requests regarding this Privacy Policy, please contact us at destek@charmwing.com.

06/10/2024

Charmwing

ORUCREIS MAH. TEXTILE STREET. TEXTILE STREET G2 BLOCK NO: 10 AD INSIDE DOOR NO: 1088
ESENER/ISTANBUL

+90 537 310 60 29

support@charmwing.com

Customer service

We are here to provide you with the best shopping experience.

Instant Answers to Your Questions: You can contact us for any questions you may have about our products, your orders or our website.

Fast and Effective Solutions: We work to resolve the problems you encounter as quickly as possible.

Support and Consultancy: We provide you with personalized advice on topics such as product selection, maintenance and usage.

Feedback: We are constantly improving ourselves thanks to your feedback.

How to Reach Us?

Live Support: You can instantly contact our live support line via our website.

E-mail: You can write to us at destek@charmwing.com.

Phone: You can reach us at +90 537 310 60 29.

Social Media: You can send messages via our social media accounts.

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